What is pastoral care?

Pastoral care is about walking alongside someone and helping them with personal needs and problems.

Pastoral care includes:

  • befriending
  • signposting
  • walking beside
  • providing a safe space

What does the Harrogate Hub do?

The Harrogate Hub provides pastoral care for the Harrogate community. We’re doing this in several ways:

  1. We unite, coordinate, and pray with local churches to respond to unmet needs within our town.
  1. We provide free pastoral care to anyone who walks through our doors or gets in touch with us. Our team of trained pastoral carers provide a warm welcome, a listening ear, and practical support, signposting to specialist agencies where needed.
  1. We are working with the third sector, public sector, churches, and businesses to look out for gaps in provision in our town. When we see unmet need, we seek ways to support those who are marginalised or vulnerable.

Where is the Harrogate Hub?

39 Oxford Street, Harrogate, HG1 1PW.
It’s opposite the Early Learning Centre.
Is your building accessible for people with differing needs?

Yes. We have an accessible entrance, and we have a lift and disabled toilet.

What are your opening times?

We are currently open from Mondays-Thursdays, 10-12 noon and 2-4pm, and 10-12 noon on Fridays. As we grow our team of pastoral carers, we will extend our opening hours and days.

Who are your volunteers?

We have volunteers of all ages from different backgrounds. Our volunteers are carefully selected for their roles. Most of our volunteers come from churches across Harrogate, but that is not a requirement. We work with anyone who shares our values. Our training course for pastoral carers is accredited by Pastoral Care UK.

Interested in volunteering?

Find out more here.

Are you a church organisation?

We are a charity based on Christian values. We serve people of all faiths and none. We unite local churches across all denominations to respond to unmet need within our town. We also work with secular charities and organisations that are seeking wholeness for the whole community in some way.

  • Our pastoral carers can offer prayer and spiritual support to people who would like it.
  • It is our hope and prayer that everyone in Harrogate will know their value and purpose, that every household will know the love of God and the love of community.

Can anybody go to the Hub?

Yes, we welcome anyone who comes through our doors. We do not discriminate on the grounds of status, race, religion, gender, sexual orientation or age.
We will listen to you in confidence, support you, and walk alongside you whatever you might be going through.
If we do not have the expertise to provide all the support you need, we will signpost you to a specialist service that can help you, and we can walk alongside you through this process.

How can I get help?

You can give us a call on 01423 369393 or you can visit the Hub at 39 Oxford Street.

We are open from Mondays-Thursdays, 10-12 noon and 2-4pm.

If you urgently need someone to talk to outside of these times, Samaritans offer a 24-hour helpline. Whatever you’re going through, you can call them for free from any phone on 116 123.

What do I do when I arrive at the Hub?

One of our friendly pastoral care team will greet you, offer you a cup of tea or coffee and a seat. They will listen and talk things through with you. If you want a more private conversation, please just ask to use the smaller, confidential room.

Will you solve my problems for me?

At the Hub, we are not here to solve your problems or make decisions for you, but we will help and support you as you work through the challenges you are facing.

Is the Hub a counselling service?

Our volunteers are trained in pastoral care and some of them have counselling experience, but we are not a counselling service. If you are in need of counselling, we can signpost you to other local counselling services.

Do you give money?

The Harrogate Hub is not able to give out money. If you are in financial need, we can signpost you to other services and charities that are equipped to help people through times of financial crisis.

Who funds your work?

We are funded by:

  • Individuals
  • Churches
  • Businesses
  • Trust Funds

We aim to secure the majority of our funding from our local Harrogate community. We hope to build a stronger community, where everyone plays their part in making sure there is somewhere to turn for those in need.

How can I give to the work of the Harrogate Hub?

You can donate online here or drop into the Hub and we can give you a standing order form to fill in.

Why is there a need for the Harrogate Hub?

Harrogate has a reputation for being a very happy, wealthy town, but there is actually much need in Harrogate, which often goes unseen. You can read more about the needs here. The Harrogate Hub is here to mind the gaps in provision, to make sure that nobody gets forgotten. If you don’t know where to turn, the Harrogate Hub is here to support you, whatever you might be going through.

How are you different from other charities and organisations that support people in Harrogate?

The Harrogate Hub isn’t meant to replace any of the organisations that are already supporting people in Harrogate. We have been welcomed by the third sector and the public sector, and are working alongside them. As austerity bites, our public services are increasingly placed under pressure and unable to provide the time and resources that people need. At the Hub, we are not time limited.

We know that life can be messy sometimes and there are not always quick-fix solutions. We can provide long-term support and walk alongside people for as long as they need it.

We also work with local churches; many of them run activities and support groups. However, people in our community are often unaware of what is on offer. We signpost people to church groups (for example baby and toddler groups) where we think this might be helpful. We are helping churches to work together and pool their resources to benefit the community.

How can I get involved?

  1. Volunteer

Do you have a pastoral heart? Are you good at listening? The Harrogate Hub Pastoral Carers are appointed to make a positive difference to people’s lives. They listen and walk alongside people, signposting to other agencies and organisations where needed. If you are interested in becoming a Pastoral Carer at the Harrogate Hub, please contact harrogatehub.office@gmail.com and ask for an application form and role details.

We are also looking for help with events organisation and administration. If this is something you have experience in, please do get in touch.

  1. Give

Would you like to become a friend of the Harrogate Hub? We are seeking sponsors from across our community. Whether you are an individual, a church, or a business – you really will be investing in the transformation of our community. You can donate here, or find out more about our 20:20 campaign.

  1. Pray

Prayer is the heartbeat of The Harrogate Hub. Please pray for the Hub, our volunteers, our visitors, and the needs in our town. You can join us as we meet together to pray at the Hub on Thursdays 12-1.00pm.

  1. Join in with our civic prayer event

If you are a Christian public sector worker in Harrogate we would love to engage with you in a civic prayer initiative to take place in or around Pentecost. We are looking for representatives from Business and Finance, Education and Learning, Health and Wellbeing, Media, Arts and Entertainment, Government and Politics, Policing and security. If you would like to impact Harrogate by supporting our civic leaders in prayer, please get in touch.