Privacy Notice

In essence, we value your story and want you to know that you own it.  There are no electronic copies of your story, it is stored securely in our office and you have the right to access or revoke it at any time.

By providing us with your personal data, including sensitive personal information, you consent to the collection and use of any information you provide for the following purposes:

  • to provide you with appropriate advice, services and/or practical help such as filling in forms

  • to communicate with you, for example to provide information relating to our work or new developments or for customer satisfaction queries

  • to verify your identity

  • to anonymously analyse the quality of our services

We may share personal information, as necessary, with our employees and/or volunteers including the Charity Trustees, service providers, agents or other relevant third parties so that we can provide services you have asked for. Where we offer you services either directly or through a third party supplier, we will ask you for permission to use and/or share your information before we proceed.

We may also need to disclose your information if required to do so by law.